Returns & Exchanges

Due to the perishable nature of our products, OEM accepts returns on unopened, non-perishable items or quality-related issues within 14 days of delivery. We are committed to ensuring your gourmet experience meets our rigorous quality standards.

Return Process

• 1.
  Initiate Request

  Contact our support team with your order number and photos of the product to receive a Return Merchandise Authorization (RMA).

• 2.
  Secure Packaging

  Place the unopened items in their original packaging to ensure they remain protected and meet safety guidelines during transit.

• 3.
  Shipping

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse verifies the item's condition, your refund will be processed to your original payment method within 5-7 business days.