Frequently Asked Questions
Everything you need to know about our premium food products and services.
How do you ensure the freshness of your food products during shipping?
We use specialized temperature-controlled packaging and expedited shipping methods to ensure that all perishable items arrive at your doorstep in peak condition.
Are your products organic and non-GMO?
At OEM, we prioritize quality. A majority of our catalog is certified organic and non-GMO; please check the individual product descriptions for specific certification badges.
What is your return policy for food items?
Due to safety and health regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to maintain the integrity and freshness of our food products during transit.
Where can I find the nutritional information for your products?
Full nutritional facts and ingredient lists are available on each product page and are also printed clearly on the physical packaging you receive.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.